Customer Service - Builders Depot® +1-800-777-0969 M-F (9AM-5PM)

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Customer Service

At Builders Depot, we pride ourselves in providing the highest level of quality when it comes to serving our customers needs.  Just have a question?  Problem?  Need an answer right away? - No Problem, skip those companies with complicated menus and details, and reach is directly at +1-718-204-9088.  We are a family owned & operated business.

Physical Address:

Builders Depot of New York, Inc.
10-05 35th Ave,
Long Island City, NY 11106

Mailing Address:

Builders Depot of New York, Inc.
PO Box 2008
Long Island City, NY 11102 

Telephone:

Telephone: 1-718-204-9088
Toll-Free: 1-800-777-0969
Facsimile: 1-718-777-5210

E-Mail: info@BuildersDepot.com

Office Hours:

Monday-Friday 9AM-5PM Eastern Time

We accept Fax and Online orders 24 hours a day, seven days a week.

Payment Methods:

Builders Depot proudly accepts Visa, Mastercard, American Express & Discover as well as Paypal, Check/MO.  

Federal, State & Local Government Agencies: Please contact us by telephone for ordering procedures.

Privacy and Security - Quality Guarantee - Warranties - Returns - Freight Policy

 

Privacy and Security

Updated 08/2014

Builders Depot is committed to respecting the privacy of our customers and all visitors to the Builders Depot web site. We do not make any attempt to identify visitors by name or e-mail address. If you make a purchase at our site we request only enough personal information for us to process and deliver your order. Here is how we handle the personal information that you provide us:

 

Why we need your information:

E-mail address:
When you place an order, or contact us for any reason at the Builders Depot web site, you provide an e-mail address. The primary reason for this is so that our customer service department can respond to your inquiry or contact you with any questions they might have about your order. We will, from time to time, contact you via e-mail to let you know about new and interesting merchandise as well as special discount offers available at the Builders Depot web site. If you would rather we not contact you with this information via e-mail, please send us an e-mail to service@buildersdepot.com. Please mail the request from the e-mail address you wish to be excluded from such mailings.

Telephone Number:
We ask for your phone number when you place an order at our web site. We will only call you if we need information to fill your order. We will not make a sales call to you, nor will we rent, sell or contribute your phone number to any third party or telemarketing operation.

Credit Card Number:
We will not disclose any Builders Depot customer's credit card information to any third party, other than our clearinghouse and your bank (to charge the card). When your order is processed, your credit card information is deleted from our internet site.

Name and Street Address:
When you place an order at the Builders Depot web site, your name and street address are entered into Builders Depot customer file. Builders Depot will use this address to send you updated catalogs and flyers via direct (U.S.) mail. Builders Depot will not rent, sell or otherwise distribute your name and address to any third party without your express permission.

In order to serve our customers better or to comply with evolving rules and practices governing consumer privacy on the internet, we may make changes to our privacy policy. Any changes to our privacy policy will be posted on this page. If you have any questions about Builders Depot's privacy policy, please send us an e-mail to service@buildersdepot.com

 

 Quality Guarantee

All products offered by BUILDERS DEPOT® must meet our tough quality standards. Therefore every item is fully guaranteed to be free from manufacturing defects for a period of ninety days, or the manufacturers warranty period, whichever is longer. Our liability is limited to the value of the defective item. If you feel you have received a defective item, please call our customer service department for a return goods authorization number. This (RAN) number must be plainly marked on the outside of the package. 

 

Warranties

Our warranty as to electric motors, electric drills, etc. are limited to the warranty as extended by the manufacturer of the item. If you have questions about the warranty on a specific item please call customer service at 1-800-777-0969. We disclaim all other warranties, including without limitation, the implied warranties of merchantability and fitness for a particular purpose.

Returns

Unused items may be returned for credit or refund (less freight) within 30 days of receipt. Unused items may be returned after 30 days for refund subject to a 20% restocking charge (less freight). No returns will be accepted after 60 days.Please call us for a return authorization number (RAN) at (customer service) 1-800-777-0969 or 1-718-204-9077. We will not accept any returns without the proper return authorization number (RAN) affixed to the outside of the packaging. Absolutely no credit will be issued for used material that is not defective. If you are not sure how to use the product or have any questions please feel free to call our customer service department at the above toll free number. 

Freight Policy

Unlike other web sites, Builders Depot® stocks every item shown on our web site. We continually strive to stock 100% of the items you see, however we normally operate at a 99% in stock capacity. You can be sure that your order will be shipped in a timely manner with minimal back orders or drop shipments. Builders Depot will ship most orders over $850.00 free of freight (except Alaska, Hawaii, Puerto Rico and the Virgin Islands.) Some oversized and overweight items must be shipped by common carrier (trucking). Please call for freight quote!

 

 

Credit Card Authorization Form: Form Fillable PDF  DOCX 

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